The Sweethearting report is generated automatically based on the data from the Sweethearting at checkout detection module, which is part of the DetectorPack PSIM (see Configuring the Sweethearting at checkout detection module).

Also the POS terminal and the Shop objects should be set up and configured in POS PSIM (see The POS terminal object setup).

You can use templates when you create a report.

To add a new template, click Report templates → New template and fill in the Name and Description fields. The template will use the selected parameters of the current report.

Templates work the same way as templates in the scheduler and can be used interchangeably.

When you create a response using a template, click Report templates at the top of the page and select the required template from the list of saved templates (the required template is highlighted). As a result, the parameters of the current report are updated according to the selected template.

The Sweethearting detailed report enables real-time monitoring of goods scanning events by cashiers in order to prevent intentional theft by carrying goods past the barcode scanner (so-called sweethearting).

Open the Sweethearting report (see Select the type of general POS report). The interface of the Sweethearting monitor is shown in the picture below. 

Events appear in the report only if there is no Add goods event at the same second as the event from the Sweethearting at checkout detection object of DetectorPack PSIM (see Set up time periods for event generation and between check of receipts in the Sweethearting report).

It is possible to enable sound notification about new events (see Setting up the Sweethearting report).

The goods scanning events are loaded into the table (4), ranging from the newest to the oldest. Each of the events is provided with the following summary information:

To display the events for a specific day, do the following:

  1. From the drop-down list (1), select the POS terminals (cash registers) for which it is necessary to display thefts. If the All value is selected, the events from all POS terminals (cash registers) will be displayed.

  2. Using the Calendar tool (2), set the day for which it is necessary to build the report. Click the  button near the corresponding field to use the Calendar tool.

  3. Click the Apply filter button (3) to display the events for the specified day.

In order to clear the event table, click the Clear events link in the upper-left part of the table (5).

In order to view the details of an event and a video image, select the event in the list by clicking on the corresponding row in the table. After that, the following elements will become available in the right part of the screen:

  1. The video of the event with the indication of the time when the event was recorded and the possibility of viewing in the archive mode (6).

    Working with video surveillance window in the archive mode is given in details in Axxon PSIM software package. Operator's Guide.

  2. The drop-down list for selecting the status of the event (7). By default, all events have the Event not processed status. Having examined the video, the operator of WEB Report System PSIM, working with the Sweethearting monitor, can manually assign the event one of the following statuses:
    1. Non-violation,
    2. Possibly violation,
    3. Minor violation detected,
    4. Moderate violation detected,
    5. Serious violation detected.
  3. The text field for operator comment (8). If necessary, the operator can leave his comment to the event (no more than five lines).
  4. The field for program log output, unavailable for editing (9).
  5. The Save button to save the event changes (new status and comment)

The Sweethearting report is unavailable for export and can only be viewed in the monitoring mode. It is possible to export the video image from the event processing window, as described in Export and print out.

On default, exporting the video is performed to the My documents\Export folder.