Documentation for Intellect 4.11.0-4.11.3. Documentation for other versions of Intellect is available too.

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To configure user rights in Incident manager, do the following:

  1. Go to the settings panel of the Incident manager object and select the Rights tab.
  2. In the Users table:
    1. From the list in the Number column, select the user identification number (1). After selecting a number, the Name field (2) will be automatically filled in with the user's name (usually first or last name).
    2. Set the checkboxes in the required columns next to the user:
      1. Take in work, if it is necessary that the user can process the event (3);
      2. Close, if it is necessary that the user can close the event without processing (4);
      3. Suspend, if it is necessary that the user can suspend the processing of the event (5);
      4. Track handling, if it is necessary that the user can see the processing steps of the event taken by other users (6);
      5. Take any, if it is necessary that the user can process the events with any status (7);
      6. Escalate, if it is necessary that the user can escalate the event (i.e., pass it to another user for processing) (8);
      7. Work with escalated, if it is necessary that the user can process the event escalated (passed) from another user (9).

  3. Repeat step 2 for all required users.

    Note

    To add a row to the table, select the last row and press the ↓ button on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.

  4. Click the Apply button.
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