Documentation for Intellect 4.11.0-4.11.3. Documentation for other versions of Intellect is available too.

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When the event is escalated it is removed from the Operator protocol and sent to the Operator protocol that is set as a superior interface. There are two ways of escalation:

  1. Automatically, on the expiry of waiting time for Operator's response. 
  2. Manually:
    1. Select one or several events in the Current events tab or set the Apply to all checkbox checked if all events are to be escalated.
    2. Select the Operator protocol where the event is to be escalated to. 
    3. Click the Escalation button.

Note

If the events are grouped, then when you select a line with an unexpanded group, all events from this group will be selected.