Documentation for Axxon One 1.0.

Previous page Appendix 2. Known issues in the Axxon One Software Package  Possible Errors During Start-Up Next page

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Error starting NGP Host Service

If port 20111 is busy during installation of Axxon One (for example, because of nethost.exe processes that have not been unloaded), an error message regarding the launch of NGP Host Service appears.

To continue installation, free up port 20111 and try again.

Errors Connecting to the Postgres Database

After installation of the Postgres database, the Axxon One installer may quit prematurely. This situation may be associated with the inability of the installer to connect to the Postgres database, if the firewall is enabled. To prevent this, disable your firewall during installation.

Note

Disabling the firewall during installation can cause another problem: see No signal from video cameras and failure to connect to other servers.

Error installing Drivers Pack

In some cases, you may encounter errors while installing Drivers Pack:

Installation failed because the Universal C Runtime is not installed. Please run Windows Update and install all required Windows updates(KB2999226). You can download the UCRT separately from here: 'https://support.microsoft.com/en-us/kb/2999226'.

This can be solved by installing the Windows update KB2999226.

Window OS 10 installation error

When you install Axxon One on Windows 10.0.17763 and up you may see the Create Recovery Archive error message.

To fix the error, do as follows:

  1. Go to Control Panel → Clock and Region → Region → Administrative tab → Change System Locale.
  2. Deselect the checkbox Beta: Use Unicode UTF-8 for worldwide language support.
  3. Reinstall Axxon One.

An error occurred while installing on Windows with the language pack Norsk (bokmål)

Installing the Axxon One server on Windows with the language pack Norsk (bokmål) is not possible due to incompatibility with PostgreSQL.

You must install Norsk Language Pack (nynorsk).

Error uninstalling Axxon One on systems with Videoinspector installed

In some cases, uninstalling Axxon One may be impossible if Videoinspector is used.

For Axxon One to work correctly, you are advised to first uninstall Videoinspector.