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1. Login to JIRA
2. Click Create Issue button located in top-right corner
3. Select SUPPORT project
4. Click Create Issue
5. Fill in the form (fields marked with * – are obligatory)
   
   • Summary – shortly describe you question
   • Configuration Id – put license identification type (Guardant dongle, HID, etc)write you configuration identification number.
   • Product – select product in question
   • Customer Type – specify your relationship with us
   • Component/s – choose Uknown or choose components select components in question or Unknown if you're not sure.
   • Environment – describe OS, product versions, hardware models, firmware versions of installation
   • Description – type more detailed description
   • Attachment – clicking Browse button, select support-file, screenshot or other file you want to attach (up to 3 files, max 50MBmax 150MB per file).
6. Click Create

• You're done.

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