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The POS terminal data collection utility is used to collect information from the POS terminal.

Note
titleAttention!

To collect information from the POS terminal using the POS terminal data collection utility, the POS terminal must support data transfer via network or COM port.

To collect information from the POS terminal, do the following:

  1. Disable the Event Source object (see Configuring POS devices) and stop the server (see Stopping the Server).
  2. Download

Follow these steps to gather required information about POS terminal using a special utility:

    If the POS-terminal supports data transmission over Ethernet or via the COM port, download
  1. the POS Terminal Data Collection Utility at
    2. the 
  2. the AxxonSoft
    3. web-site
  3. website.
    4. Extract downloaded archive into any folder
  4. Unzip the archive.
  5. Connect the POS terminal to the computer.
  6. Run the
    7. ProtocolListener
  7. ProtocolLicenser.exe utility executable file.
    The Read protocol from service window opens.
    8. Image Removed
  8. Image Added
  9. In the Log file name
    10.  field
  10. field, specify
    11. a full
  11. the path to the folder where the file with
    12. gathered info is to
  12. the required information will be saved. By default, the file is
    13. stored
  13. saved in the same folder
    14. to which
  14. where the archive with the utility
    15. is unpacked
  15. was unzipped.
    16. If
  16. Specify the connection parameters if the POS
    17. -
  17. terminal is connected to the computer via
    18. COM-port, specify connection parameters in the COM tab.
  18. If the POS-terminal is connected to the computer via Ethernet, specify connection parameters for TCP or UDP protocol in the corresponding tab.
    19. Click Start to run
  19. :
    1. COM port—in the COM tab.
    2. UDP protocol—in the UPD tab.
    3. TCP protocol—in the TCP tab.
  20. Click the Start button to start log collection.
  21. Start using the POS
    22. -
  22. terminal
    23. , i.e. issuing receipts. It is highly recommended to do all the operations including Cancel, Return, etc.
    Process of gathering info is displayed via the 
  23. , that is, issue receipts. Perform all possible operations, including cancelation, return, and so on.
    Info
    titleNote
    • Process of log collection is displayed in the Status progress bar.
    24. Image Removed
    • Image Added
    • To finish log collection
    25. click 
    • , click the Stop button.

After doing performing all the possible operations on the POS - terminal, send the log file with submit a request to https://support.axxonsoft.com with the following information:

  • problem description,
  • a collected LOG file,
  • copies of receipts

...

titleImportant!

...

  • ,
  • protocol description if the POS terminal log requires software processing. You can get protocol description from the POS terminal manufacturer.