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To set up configure user rights in Incident manager, do the following:

1. Go to the settings panel of the Incident manager object and select the Rights tab.
   
2. In the Users table:
   1. From the list in the Number column, select the user identification number (1). After selecting a number, the Name field (2) will be automatically filled in with the user's name (usually first or last name).
   2. Set the checkboxes in the required columns opposite next to the user:
      1. Take in work,if it is necessary that the user can process the event (3);
      2. Close, if it is necessary that the user can close the event without processing (34);
      3. Suspend, if it is necessary that the user can suspend the processing of the event (45);
      4. Track handling, if it is necessary that the user can see the processing steps of the event taken by other users (5(6);
      5. Take any, if it is necessary that the user can process the events with any status (7);
      6. Escalate if , if it is necessary that the user can escalate the event (68);
      7. Work with escalated, if it is necessary that the event escalated by the user remains in the list of user events (7can process the escalated event (9).

3. Repeat step 2 for all required users.

   Info
   title Note
   To add a row to the table, select the last row and press the ↓ button on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.

   
   

4. Click the Apply button.