Configuring user rights in Incident manager

To set up user rights in Incident manager, do the following:

1. Go to the settings panel of the Incident manager object and select the Rights tab.
   
2. In the Users table:
   1. From the list in the Number column, select the user identification number (1). After selecting a number, the Name field (2) will be automatically filled in with the user's name (usually first or last name).
   2. Set the checkboxes in the required columns opposite the user:
      1. Close, if it is necessary that the user can close the event without processing (3);
      2. Suspend if it is necessary that the user can suspend the processing of the event (4);
      3. Track handling if it is necessary that the user can see the processing steps of the event taken by other users (5);
      4. Escalate if it is necessary that the user can escalate the event (6);
      5. Work with escalated if it is necessary that the event escalated by the user remains in the list of user events (7).

3. Repeat step 2 for all required users.

   Note

   To add a row to the table, select the last row and press the ↓ button on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.

4. Click the Apply button.