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To start processing an event, do the following:

1. Right-click on an event in the table.
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2. Select Acknowledge.

After that, the first element will be displayed in the event handling interface. After processing each element, the next element will be displayed. The last element will always be the button. There are 6 six different types of elements available:

1. Button. To continue processing the event, click the button. If this element is the last in the logic, then after clicking the button, the event processing will be completed.
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2. Radio button. To continue processing the event, select one of the values.
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3. List. To continue processing the event, select the required value from the list. There can be several lists.
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4. Checkboxes. To continue processing the event, set one or more checkboxes.
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5. Comment. To continue processing the event, enter a comment and click the button.
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   Info
   title Note
   Depending on the Incident manager settings, the comment can be filled in automatically and blocked from editing.

6. Image. To continue processing the event, add an image and click the button. The text on the button depends on the Administrator settings. In the example below, it is the Next button. The following options for working with an element are available:

   1. The element already displays the image specified by the settings or the image from the camera or the map associated with the event. The event can be associated with several cameras. In this case, the images are generated from each camera, and you need to select one image. To do this, use the following buttons:

      1. to update the image, click the + button (1) (the image from the camera or the map will be added at the moment when the event occurred. The button is applicable if the image has been deleted or needs to be updated, for example);

      2. to delete the image, click the - button (2);

      3. to scroll through the images, use the < and > buttons (5, 6).
         The field (3) displays the number of the selected image, the field (4) displays the total number of added images. To go to a specific image, enter its number in the field (3).

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         If the Equipment detection (PPE) object is created and configured for the camera, borders around detected objects can appear on the frame. The border color and thickness are determined by the RectColor and RectLineWidth registry keys (see Registry keys reference guide).

   2. The element doesn’t have any images, and they need to be uploaded. To do this, click the + button (1), and a standard Windows Explorer window will open, in which you can select an image in JPG, PNG or BMP format. 

After you complete all the stages, the event processing interface will close and, if it was specified in the logic settings, a report will be displayed indicating the actions and the user who performed them (see Interim report).

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The operator can independently suspend the processing of an event if the appropriate permissions are given (see Configuring user rights in Incident manager). To do this, right-click on the event and select Suspend:

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To continue processing the paused event, right-click on the event in the table again and select Acknowledge.

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1. Right-click on an event in the table.
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2. Click Escalate and in the drop-down list, select who to escalate the event to:

   1. All—the escalated event can be taken into processing by any user;

   2. Specific user from the list—the escalated event will be assigned to this particular user.

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If the ability to close events without processing them is enabled in the settings (see Configuring user rights in Incident manager), then 2 buttons are displayed in the upper right corner of the events table:

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1. Close. It is used to close one event; select the required event in the table and click this button.
2. Close all. It is used to close all events.

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