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To configure user rights in Incident the incident manager, do the following:

  1. Go to the settings panel of the Incident manager object and select the Rights tab.
  2. In the Users table User rights table:
    1. From the list in the Number column, select the user identification number (1). After selecting you select a number, the the Name field (2) will be is automatically filled in with the user's name (usually the first or last name).
    2. Set the checkboxes in the required columns next to the user (3):
      1. Take in work, so that the that the user can process the an event;.
      2. Close, so that the user can close the an event without processing;.
      3. Suspend, so that the user can suspend the processing of the event;.
      4. Track handling, so that the user can see the event processing steps of the event taken by other users;.
      5. Take any, so that the user can process the events with any status;.
      6. Escalate, so that that the user can escalate the an event (i.e.that is, pass it to another user for processing);.
      7. Work with escalated, so that the user can process the event escalated (passed) event from another user.
      8. Change filter, so that the user can apply their its own event filters in the interface (see Filtering events in Event information).
      9. Auto-removal of executors, so that when logging out of the system, to automatically clear the user 's right as an executor is automatically cleared in from all events when you log out of the system. The processing steps already made by the user are saved, and the events that are in processing change their status to "Suspended".
  3. Repeat actions described in step 2 for all required users.

    Info
    titleNote

    To add a row to the table, select the last row and press the ↓ button on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.

  4. Click the Apply button.

Configuring user rights in the incident manager is complete.