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When the event is escalated it is removed from the Operator protocol and sent to the Operator protocol that is set as a superior interface. There are two ways of escalation:

  1. Automatically, on the expiry of waiting time for Operator's response. 
  2. Manually, by clicking the Escalate button :
    1. Select one or several events in the Current events
     tab.

...

    1. tab or set the Apply to all checkbox checked if all events are to be escalated.
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    2. Select the Operator protocol where the event is to be escalated to. 
    3. Click the Escalation button.
Info
titleNote

If the events are grouped, then when you select a line with an unexpanded group, all events from this group will be selected.