Documentation for Intellect 4.11.0-4.11.3. Documentation for other versions of Intellect is available too.

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When the event is escalated it is removed from the Operator protocol and sent to the Operator protocol set as a superior interface. There are two ways of escalation:

  1. Automatically, on the expiry of waiting time for Operator's response.
  2. Manually, by clicking the Escalate button in the Current events tab.

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