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Note
titleAttention!

We don't recommend you to delete or modify any Axxon One files without prior consulting with AxxonSoft technical specialists.

When working with Axxon One, the user must keep in mind the limitations that the developer has imposed on the system in order to ensure its operability.

No.

Limitation

1

To work with Axxon One software , the following requirements for OpenGL are to must be fulfilledmet:

  1. Version 2.0 and higher.
  2. Availability the
  3. The following extensions must be available: ARB_vertex_program, GL_EXT_blend_func_separate, GL_ARB_framebuffer_object
  4. extensions
  5. .

Extensions availability can be checked using the You can check the availability of extensions with the OpenGL Extension Viewer program (download).
This  This program also contains a large database of data on OpenGL support in video cards of various vendors.

2

You cannot start Axxon One Client cannot be started client if the scale of all items on the screen (DPI) is over 100%.

You may have issues with Axxon One VMS if If the screen resolution is set lower than 1280*960 pixels. , the correct operation of Axxon One isn't guaranteed

3

The Server server and Client the client versions must be of the same version. If not, the correct operation of Axxon OneVMS may have issues. isn't guaranteed

4

For the correct operation of Axxon One VMS, the OS should must use the UTF-8 locale.

5Downgrade to a previous version of Axxon One is not allowed.
6

In one LAN, two

Servers

servers with the same name are not allowed, even if they belong to different Axxon-domains.

If the name of the client computer and the name of the server computer in the LAN are the same, the correct operation of Axxon One isn't guaranteed

7Maximum video frame rate in the Client client is 50 fps.FPS. When Axxon One is running in the safe mode, the frame rate decreases
8

To install Axxon One, you must log in to Windows as an administrator.

9

For proper the correct installation of Axxon One, there should must be no spaces at the beginning of the name of the folder which that contains the installer.

10

For the correct and full-feature operation of Axxon One software, the system must not limit network activity between all Servers servers and Clientsclients.TCP and UDP

If during Axxon One installation, you specified certain ports, the access to these ports should via the TCP and UDP protocols must be enabled. Otherwise, access to all ports should must be allowed in the system.

For the Client client to perform properlyoperate correctly, disable unnecessary network interfaces on the Server. If you want the Server server to work with only one network interface, set its gateway and mask in the network settings utility (see Network settings utility)

11

For the correct operration of Axxon One, you must use different IP addresses for all network interfaces on the server, or use the interface mask to specify a designated set of addresses where the Server will operate (see Network settings utility).

If there are identical IP addresses on the servers, there can be problems in communication between the servers, as well as between the client and the server

1211

Time must be synchronized among all computers in the system (to be configured by the user).

1213

If you have edge embedded storage enabled in the system, synchronization between the Server server and the IP device is necessary (see The Embedded storage object).

Lack of synchronization may lead to bad DB entries of events detected on the edge device.

If there is no synchronization, events from the device can be incorrectly recorded to the database

1413

Before installing Before installing Axxon One, make sure that your computer uses the latest version of the video card drivers on the computer are fully up to date.driver

1514

NetBIOS name of a PC the computer must match meet the following requirements:

  • contains only Latin characters,
  • numerical
  • digits, and the "-"
  • characters
  • character;
  • does not exceed 15 characters
  • in length.
1516The face detection tool requires detectors require a CPU supporting SSE4.2, FMA3, or AVX2.0 instruction set.sets
1617

The Client cannot be started You cannot start the client on a remote desktop through the standard Remote Desktop Connection Windows utility built into Windows.

1718

If a computer is linked connected to an Active Directory domain, one of the following conditions must be met to enable disk access:

  1. Disk Access
  2. control lists
  3. Control Lists must contain only local or
  4. built-in
  5. embedded groups and users.
  6. Create an AxxonFileBrowser user in the domain and add it to the Users group (see Installation).

  7. This behavior is typical only of the file systems that have access permissions (for example, NTFS)
  8. .
1819Hibernation mode and sleep mode are not supported. Before you switch the computer to these modes, stop the Server server (see Limitations of the Axxon One Software Package). Stopping the server)