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Submit a request as follows:

1. Sign in Login to JIRA
2. Click Create Issue button located in top-right corner
3. Select SUPPORT project
4. Click Create Issue
5. .
6. Select a suitable topic from the list below the search bar. If there is no matching topic, click Create a request if the topic is not in the list.
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7. Fill out the form (all fields are required except those marked as "optional"):Fill in the form (fields marked with * – are obligatory)
   
   • Summary – shortly describe you question.
   • Configuration Id – put license identification type (Guardant dongle, HID, etc)
   • Product – select product in question
   • Customer Type – specify your relationship with us
   • Component/s – choose Uknown or choose components in question.
   • Environment – describe OS, product versions, hardware models, firmware versions of installation
   • Description – type more detailed description
   • Country – select the country you are in.
   • Phone number – enter your contact phone number.
   • Product – select the software you are using.
   • Description – describe your question in detail.
   • Attachment – click the Browse button, select a Attachment – clicking Browse button, select support-file, screenshot or other file you want to attach (up to 3 files, max 50MBmaximum file size 150 MB).
   • Colleagues – if necessary, add people who have an account at https://support.axxonsoft.com to the request.
8. Click Create

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