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Submit a request as follows:

1. Sign in Login to JIRA
2. Click Create Issue
3. .
4. Select a suitable topic from the list below the search bar. If there is no matching topic, click Create a request if the topic is not in the list.
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5. Fill out Fill in the form (all fields marked with * – are obligatoryare required except those marked as "optional"):)
   
   • Summary – shortly describe you questionConfiguration Id – write you configuration identification number.
   • Product Country – select product in question
   • Customer Type – specify your relationship with us
   • Component/s – select components in question or Unknown if you're not sure.
   • Environment – describe OS, product versions, hardware models, firmware versions of installation
   • Description – type more detailed description
   • the country you are in.
   • Phone number – enter your contact phone number.
   • Product – select the software you are using.
   • Description – describe your question in detail.
   • Attachment – click the Browse button, select a Attachment – clicking Browse button, select information package (support_<date>.7z archive), screenshot or other file you want to attach (max 150MB per file).
6. Click Create

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1. • up to 3 files, maximum file size 150 MB).
   • Colleagues – if necessary, add people who have an account at https://support.axxonsoft.com to the request.
2. Click Create.

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