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The Collecting system information utility is used to:

  • collect information about configuration,
  • collect information about status of hardware,
  • collect information about operation of the Linux OS security system,
  • collect dumps of running Axxon One processes.

To launch the utility, do the following:

  1. Go to the
    2. applications
  2. apps menu and click
    3. on the
  3. the Support utility shortcut.
  4. In the window that opens, enter the Linux OS administrator password.
Info
titleNote

You can also launch the utility from the terminal. To do this:

  1. Go to the directory where the utility is located:
    Code Block
    languagebash
    cd /opt/AxxonSoft/AxxonOne/bin
  2. Run the command:
    Code Block
    languagebash
    ./support -h
    Hints on using all attributes and collecting individual components will be displayed.

As a result, the generated archive support_[date]_[time].tar.gz will appear appears in the directory /home/Documents. To solve the required tasks, submit  submit a request at https://support.axxonsoft.com/ with the problem description and attach the support_[date]_[time].tar.gz archvearchive.