Documentation for Axxon One 2.0. Documentation for other versions of Axxon One is available too.

Previous page Next page

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

The Collecting system information utility is used to:

  • collect information about configuration,
  • collect information about status of hardware,
  • collect information about operation of the Linux OS security system,
  • collect dumps of running Axxon One processes.

To launch the utility, do the following:

  1. Go to the applications menu and click on the Support utility shortcut.
  2. In the window that opens, enter the Linux OS administrator password.

Note

You can also launch the utility from the terminal. To do this:

  1. Go to the directory where the utility is located:
    cd /opt/AxxonSoft/AxxonOne/bin
  2. Run the command:
    ./support -h

    Hints on using all attributes and collecting individual components will be displayed.

As a result, the generated archive support_[date]_[time].tar.gz will appear in the directory /home/Documents. To solve the required tasks, submit a request at https://support.axxonsoft.com/ with the problem description and attach the support_[date]_[time].tar.gz archve.

  • No labels