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The Sweethearting report is generated automatically based on the data from the Sweethearting at checkout detectionmodule, which is part of the DetectorPack PSIM (see Configuring the Sweethearting at checkout detection module). Also the POS terminal and the Shop objects should be set up and configured in POS PSIM (see The POS terminal object setup). |
The Sweethearting detailed report enables real-time monitoring of goods scanning events by cashiers in order to prevent intentional theft by carrying goods past the barcode scanner (so-called sweethearting).
Open the Sweethearting report (see Selecting a type of general POS report). The interface of the Sweethearting monitor is shown in the picture below.
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Events appear in the report only if there is no Add goods event event at the same second as the event from the the Sweethearting at checkout detection object of POS PSIM. DetectorPack PSIM (see Setting the timeout for sweethearting event addition to report). |
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It is possible to enable sound notification about new events (see Setting up the Sweethearting report). |
The goods scanning events are loaded into the table (14), ranging from the newest to the oldest. Each of the events is provided with the following summary information:
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- Status — the status of the event, which is determined by the operator of WEB Report System PSIM, working with the Sweethearting monitor.
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To display the events for a specific day, do the following:
- From the drop-down list (1), select the POS terminals (cash registers) for which it is necessary to display thefts. If the All value is selected, the events from all POS terminals (cash registers) will be displayed.
Using the Calendar tool (2), set the day for which it is necessary to build the report. Click the
button near the corresponding field to use the Calendar tool.- Click the Apply filter button (3) to display the events for the specified day.
In order to clear the event table, click the Clear events link in the upper-left part of the table (35).
In order to view the details of an event and a video image, select the event in the list by clicking on the corresponding row in the table. After that, the following elements will become available in the right part of the screen:
The video of the event with the indication of the time when the event was recorded and the possibility of viewing in the archive mode (46).
Info title Note Working with video surveillance window in the archive mode is given in details in Axxon PSIM software package. Operator's Guide.
- The drop-down list for selecting the status of the event (57). By default, all events have the Event not processed (by default) status status. Having examined the video, the operator of WEB Report System PSIM, working with the Sweethearting monitor, can manually assign the event one of the following statuses:
- Non-violation,
- Possibly violation,
- Minor violation detected,
- Moderate violation detected,
- Serious violation detected.
- The text field for operator comment (68). If necessary, the operator can leave his comment to the event (no more than five lines).
- The field for program log output, unavailable for editing (79).
- The Save button to save the event changes (new status and comment) (8).
The Sweethearting report is unavailable for export and can only be viewed in the monitoring mode. It is possible to export the video image from the event processing window, as described in Export and print out.
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