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In the settings, you can set the ability to escalate an event for processing to another operator of the system—escalation (see Configuring user rights in Incident manager).
To escalate manually, do the following:

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Event group processing is possible if it is enabled in the Configuring the events grouping in Incident manager. Possible options:

1. After processing one of a group events, all remaining events of this group will be automatically closed.
2. Only the first event of a group is displayed in the event list display window. The rest of the group events will be automatically closed after the first event is processed.
3. When you escalate one event of a group, all events of a group are automatically escalated.

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