Go to documentation repository
Page History
...
№ | Parameter | Method of setting the parameter value | Parameter description | Representation | Default value | Value range |
| 1 | Group by | Select the value from the list | Sets the method of grouping events in the Incident manager | Available grouping methods | operator's selection | operator's selection—the operator can choose the grouping method in the Incident manager interface disabled—the event grouping is disabled region—the events are grouped by region event—the events are grouped by event type object—the events are grouped by object |
| 2 | Process whole group | Set the checkbox | Sets two options:
| Boolean type | Clear | Set—events of the filtered group are blocked for other operators if one operator has already started processing an event from the group. When one event from a group is escalated, the whole group is escalated Clear—events of the filtered group are not blocked if the operator has already started processing an event from the group. When one event is escalated, the whole group is not escalated |
| 3 | Grouping in list | Select the value from the list | Sets the method of grouping events in the event list | Available grouping methods | no grouping | no grouping—all events will be displayed in the event display window without grouping. If filtering is set, then all events of the selected filter will be displayed by event—the events will be grouped by object type/object ID/event type/logic ID |
| 4 | Show only first event in the group. Close others without processing | Set the checkbox | Sets the event display options within a group | Boolean type | Clear | Set—only the first event from the group is displayed, the rest of the events are closed without processing after the first event is processed Clear—all events of the group are displayed |
The Rights tab
№ | Parameter | Method of setting the parameter value | Parameter description | Representation | Default value | Value range |
1 | Number | Select the value from the list | The number of the user for who the rights should be set | Positive integers | - | Depends on the number of the users registered in the system |
2 | Name | Select the value from the list | The name of the user (usually first or last name) for who the rights should be set. Filled in automatically when selecting a user number | Names of the registered users | - | Depends on the users registered in the system |
| 3 | Take in work | Set the checkbox | Sets the right for the corresponding user to take events into processing | Boolean type | Clear | Set—the user can take events into processing Clear—the user cannot take events into processing |
4 | Close | Set the checkbox | Sets the right for the corresponding user to close the event without processing | Boolean type | Clear | Set—the user can close an event without processing Clear—the user cannot close an event without processing |
| 5 | Suspend | Set the checkbox | Sets the right for the corresponding user to suspend the event processing | Boolean type | Clear | Set—the user can suspend the event processing Clear—the user cannot suspend the event processing |
| 6 | Track handling | Set the checkbox | Sets the right for the corresponding user to see the event handling steps taken by other users | Boolean type | Clear | Set—the user sees the event handling steps taken by other users Clear—the user does not see the event handling steps taken by other users |
| 7 | Take any | Set the checkbox | Sets the right for the corresponding user to take into processing the events with any status | Boolean type | Clear | Set—the user can take into |
processing the event with any status Clear—the user cannot take into |
processing the event with any status | ||||||
8 | Escalate | Set the checkbox | Sets the right for the corresponding user to escalate the events (give them to other users for processing) | Boolean type | Clear | Set—the user can escalate the event Clear—the user cannot escalate the event |
| 9 | Work with escalated | Set the checkbox | Sets the right for the corresponding user to process the escalated events | Boolean type | Clear | Set—the user can take into processing the escalated events Clear—the user cannot take into processing the escalated events |
| 10 | Change filter | Set the checkbox | Sets the right for the corresponding user to apply their own event filters in the interface (see Filtering events in Event information) |
| Boolean type | Clear | Set—the user can apply their own event filters Clear—the user cannot apply their own event filters | ||||
| 11 | Auto-removal of executors | Set the checkbox | If the checkbox is set, then when the corresponding user logs out of the system, their right as an executor is automatically cleared in all events. The processing steps already made by the user are saved, and the events in processing change their status to Suspended | Boolean type | Clear | Set—when logging out of the system, the user's right as an executor is automatically cleared in all events, the processing steps already made by the user are saved Clear—when logging out of the system, the user remains as an executor in all events that are assigned to them |
Overview
Content Tools