Configuring the logic of event handling in the Incident manager

The event handling logic in Incident manager is a sequence of actions that should be performed by an operator.

For their implementation, 6 elements are used:

1. Image. The operator can add a frame from a video camera or an arbitrary image to the report.
2. Button. The button can be used to close the event handling interface and/or to open a report.
3. Comboboxes. The operator can select values ​​from one or several lists.
4. Comment. The operator can add a comment while handling the event.
5. Radio buttons. The operator can choose one of the suggested values.
6. Checkboxes. The operator can set one or more checkboxes.

The number of elements that can be used in the logic and the number of actions that the operator should perform are not limited. After the operator performed any action, the next action that should be performed is set in the element settings; a macro can be executed as well, if necessary. The sequence of actions can be determined by the operator's actions in the previous steps.

Configure the logic as follows:

1. Go to the Logic tab of the Incident manager object settings panel.
   
2. In the list of logics (1), select the logic that was specified for the object events at the stage of configuring the event filter (see Selecting events to display in the Incident manager).
3. Add the required number of elements to the logic (2). To add a row to the table, select the last row and press the ↓ key on the keyboard. To delete rows from the table, use the Ctrl + Del key combination.
4. In the Element ID column, enter the name of each element.

5. By default, when processing an event, you can move on to processing other events from any element of logic. If necessary, in the Multitasking column, you can allow or deny the ability to switch to processing another event if the operator is on the selected element:

   1. Select Deny, so that when this element appears, the operator cannot switch to processing another event until the operator moves to the element with the Allow value or completes processing the event.

   2. Select Allow so that when this element appears, the operator can proceed to processing another event.

   3. Leave blank to apply the multitasking setting of the previous logic element to the selected item.

6. Select the element that will be displayed first for the operator when processing the event. To do this:

   1. Select an element in the table.
   2. Click the Edit button (3).
      
   3. Set the Starting element checkbox.
   4. Click OK.
      As a result, a check mark will be displayed next to the selected element in the Starting column of the element table.
7. Configure each element of logic and their correspondence (see Configuring the elements).
8. Click Apply (4).