Documentation for Intellect 4.11.0-4.11.3. Documentation for other versions of Intellect is available too.

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The INC_SERVER object corresponds to the Incident server system object.

The INC_SERVER object sends events presented in the table. The procedure is started when the corresponding event occurs. 

Events

Events description

Comment

EVENT

The event (incident) is taken into processing in the Incident manager or is being processed by the operator 

The event is generated:

  1. when the operator takes the event into processing;
  2. at each step of the event processing.

The serializeBase64 parameter of the event contains JSON with the detailed information about the processed event, including the steps performed by the operator

The list of commands and parameters for the INC_SERVER object is presented in the table.

Command—description of the commandParametersParameters descriptionComment
UPDATE_STATUS—change the status of the event (incident) in the Incident manager



pks<>Array of event identifiers

Parameters are filters and the presence of at least one parameter is mandatory.

Parameter values can be specified with a delimiter. This means that one OR the other value will be selected.

Example: objids<1|2>

objtypes<>Objects types
objids<>Objects identifiers
actions<>Actions
status<>

Event status:

0—Waiting to be processed

1—Processing

2—Suspended

3—Completed

UPDATE_ESCALATE_STATUS—change the status of the event (incident) escalation in the Incident managerescalated<>

Event escalation status:

0—Waiting to be processed (not escalated)

1—Escalated

pks<>, objtypes<>, objids<>, actions<> are the same as for UPDATE_STATUS
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