Sweethearting monitor

The Sweethearting  detailed report enables real-time monitoring of goods scanning events by cashiers in order to prevent intentional theft by carrying goods past the barcode scanner (so-called sweethearting).

Open the Sweethearting report (see Selecting a type of general POS report). The interface of the Sweethearting monitor is shown in the picture below. 

The goods scanning events are loaded into the table (1), ranging from the newest to the oldest. Each of the events is provided with the following summary information:

• Date - the date and time at which the goods were recognized and identified at the cash register;

• POS terminal - the POS-terminal on which the goods were recognized;

• Cashier - the full name of the cashier, who was supposed to make a scan;

• Status - the status of the event, which is determined by the operator of the Web Report System, working with the Sweethearting monitor.

In order to load events into the table, click the Show new events link in the upper-right part of the table (2). Similarly, you can optionally update the event table.

In order to clear the event table, click the Clear events link in the upper-left part of the table (3).

In order to view the details of an event and a video image, select the event in the list by clicking on the corresponding row in the table. After that, the following elements will become available in the right part of the screen:

1. The video of the event with the indication of the time when the event was recorded and the possibility of viewing in the archive mode (4).

   Note

   Working with video surveillance window in the archive mode is given in details in Intellect software package. Operator's guide.

2. The dropdown list for selecting the status of the event (5). By default, all events have the Event not processed (by default) status. Having examined the video, the operator of the Web Report System, working with the Sweethearting monitor, can manually assign the event one of the following statuses:
   1. Non-violation
   2. Possibly violation
   3. Minor violation detected
   4. Moderate violation detected
   5. Serious violation detected
3. The text field for operator comment (6). If necessary, the operator can leave his comment to the event (no more than five lines).
4. The field for program log output, unavailable for editing (7).
5. The Save button to save the event changes (new status and comment) (8).

The Sweethearting report is unavailable for export and can only be viewed in the monitoring mode. It is possible to export the video image from the event processing window, as described in the Export and print out section.