Documentation for Axxon One 2.0. Documentation for other versions of Axxon One is [available too].

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NGP 호스트 서비스 시작 오류

Axxon One 설치 중에 포트 20111이 사용 중이면 (예: 이전 버전을 제거한 후 nethost.exe 프로세스가 언로드되지 않아) NGP 호스트 서비스 시작과 관련된 오류 메시지가 나타납니다.

설치를 계속하려면 포트 20111을 비우고 다시 시도하세요.

Postgres 데이터베이스 연결 오류

Postgres 데이터베이스를 설치한 후 Axxon One 설치 프로그램이 조기에 종료될 수 있습니다. 이 상황은 방화벽이 활성화된 경우 설치 프로그램이 Postgres 데이터베이스에 연결할 수 없는 것과 관련이 있을 수 있습니다. 이를 방지하려면 설치 중에 방화벽을 비활성화하세요.

Note

설치 중에 방화벽을 비활성화하면 다른 문제가 발생할 수 있습니다—No signal from video cameras and failure to connect to other servers 참조

Error installing Drivers Pack

In some cases, you may encounter errors while installing Drivers Pack:

Installation failed because the Universal C Runtime is not installed. Please run Windows Update and install all required Windows updates(KB2999226). You can download the UCRT separately from here: 'https://support.microsoft.com/en-us/kb/2999226'.

This can be solved by installing the Windows update KB2999226.

Window 10 OS installation error

When you install Axxon One on Windows 10.0.17763 and up you may see the Create Recovery Archive error message.

To fix the error, do as follows:

  1. Go to Control Panel → Clock and Region → Region → Administrative tab → Change System Locale.
  2. Deselect the checkbox Beta: Use Unicode UTF-8 for worldwide language support.
  3. Reinstall Axxon One.

Server error on Windows 11 OS and Windows Server 2019 OS

On Windows 11 OS and Windows Server 2019 OS errors may occur in the Server operation when Guardant drivers are installed. It is recommended not to install Guardant drivers. Installation of Guardant drivers is disabled by default.

For the correct installation of Guardant drivers, it is necessary to disable the check of the drivers digital signature in the operating system and disable Secure Boot in BIOS.

Guardant drivers compatibility issue

When you install Axxon One, a Guardant driver compatibility issue may occur (grdkey.sys or grdusb.sys file error).

To fix the error, do as follows:

  1. Disable Memory integrity:
    1. Open Windows Security Center → Device security.
    2. In the Core isolation section, click the Core isolation information link.
    3. Set the Memory integrity switch to the inactive position.
    4. After you complete these steps, restart your computer to apply the changes.
  2. Disable Device Guard:
    1. Using the command line, run the gpedit.msc command to launch the Local Group Policy Editor.
    2. Go to Computer Configuration → Administrative Templates → System → Device Guard → select Enable virtualization-based security on the right.
  3. After you disable these options, restart your computer and reinstall the current version of Guardant drivers.

Attention!

If you use modern Guardant keys (Sign/Sign Net/Time/Code), you can contact the developer of the protected application and request to switch the key to driverless mode (see the official Guardant documentation). In this case, it will not be necessary to install the Guardant Driver on your computer to work with the key.


An error occurred when installing on Windows with the language pack Norsk (bokmål)

Installing the Axxon One Server on Windows with the language pack Norsk (bokmål) is not possible due to incompatibility with PostgreSQL.

You must install Norsk Language Pack (nynorsk).

Error uninstalling Axxon One on systems with Videoinspector installed

In some cases, uninstalling Axxon One may be impossible if Videoinspector is used.

To correctly uninstall Axxon One, first uninstall Videoinspector.

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