• The client version and the server version to which you connect must match. We strongly recommended avoiding any connections if the product versions don't match. The versions of the installed DriversPack must also match.
  • If the server version is older than the client version, you will be prompted to update the сlient automatically (see Automatic update of a remote Client).

You can start the Axxon One client from:

  • Axxon One executable file Axxon One.exe is located in the <Axxon One installation directory>\Axxon One\bin\ folder.

  • To start the client in the safe mode with OpenGL software emulation, select: Start → Programs → Axxon One-Axxon One (safe mode). When client is running in the safe mode, the frame rate decreases.

As a result, the Axxon One client starts and the authorization window opens.

  1. In the Server name or IP address field, select the server to which you want to connect. If a remote user connects to the server, enter the name or IP address of the computer to which the connection is established. The order in which the servers are displayed in the list:
    1. Preferred servers (see Selecting Preferred Servers).
    2. The last server that was connected to.
    3. Other servers found on the network in alphabetical order.
  2. In the Username field, enter the username of the Axxon One user.
  3. In the Password field, enter the password of the current Axxon One user.
  4. Click the Connect button.

    When you log into the system for the first time, use the username root, which has administrator permissions. Enter root into the Username and Password fields. A window opens in which you must enter a new password twice.

    When you hover the cursor over the  icon, a tooltip opens in which you can see the requirements for a new password (see Security policy). Click the Apply button to save the new password.

    You must securely save the new password (see How to recover the password of the root user (superuser)?).

    The administrator then must configure the system for multi-user access (see Users).

  5. If the system administrator must confirm the user login (see Roles, Supervisor confirmation):
    1. In the Supervisor field, enter the appropriate login.
    2. In the Password field, enter the supervisor password.
    3. Click the Connect button.

If authorization is successful, physical monitor will display a video surveillance monitor.

  • When you start the client for the first time, the Archive tab opens. After you create an archive, you are automatically redirected to the Hardware tab to create IP devices. Search for IP devices starts automatically (see Searching, adding, configuring and removing IP devices).
  • If Axxon One is running in the Demo mode, after you enter the authorization parameters, a corresponding message is displayed (see Starting the client in demo mode).
  • If the server to which you connect doesn't belong to any domain, after you click the Connect button in the authorization window, a message is displayed:

    To connect to the server, you must click the Apply button and create a new domain based on the server (see Creating a new domain), or click the button and add the server to an existing domain (see Adding a Server to an existing domain).