Page History

To configure the events grouping of events in the Incident incident manager, do the following:

1. Go to the settings panel of the Incident manager object and select the Group by tab.
   Image RemovedImage Added
2. In the Group by drop drop-down list (1), select the event grouping option for in the Incident incident manager interface:
   Operator — the operator can choose
   1. Disabled—the event grouping is disabled.
   2. Operator's selection—the operator can select the grouping method in the incident manager 
   Incident manager 
   3. interface on its own.
   4. Disabled — the event grouping is disabled.
   5. Region — the events Region—events are grouped by region.
   6. Event — the events —events are grouped by the event typetypes.
   7. Object — the events —events are grouped by objects.
   8. Handler—events are grouped by
   object
   9. the handling type.
3. Set the Process whole group checkbox (2), which sets two options: 

   1. in case one If the operator takes an event from a the selected group for into processing, all events of this group will be are blocked for processing by other operators. When the checkbox is setIf you set this checkbox, all events of the selected group, including new incoming events, will be are available for processing by only one operator until he finishes it completes processing all the events of the group. Other operators will not be able to cannot take events from this group for processing — when into processing—if they try to do that, the warning message "Group is blocked" will be is displayed.

      Info
      title Note
      If the operator took takes one event from the group for into processing and released releases it without processing, then the blocked events blocked by of the group become released for other operators.

   2. when If you escalate one event of the selected group is escalated, all events of this group will be are escalated too.
4. From the Grouping in list drop-down list (3), select the event grouping option:
   1. no No grouping — all —all events will be are displayed in the event display window without grouping. If filtering is set, then all events of the selected filter will be are displayed.
   2. by event — the events will be By event—events are grouped by the object type / object ID / event type / logic ID.
5. Set the Show only first event in the group. Close others without processing checkbox (4), it is necessary , if you want to show only the first event from the group and close the rest of the other events without processing processing after the first event is processed.
6. If you want to change the event highlighting color, do the following:
   1. Click the Color field next to the selected event.
   2. Select a color from the Color table.
7. Click the Apply button.

Configuring the events grouping in the incident manager is complete.