Installation

To install Axxon One with any type of installation, do the following:

Open the Axxon One distribution package.
Run the setup.exe executable file file.
Note
If you cannot run the installation files downloaded from the internet, allow running programs and unsafe files in Windows OS.
In the dialog box, choose the required language from the list and click the Install button.
Select the Axxon One installation type in the dialog box by clicking the appropriate option button:
1. Server and client—installs client and Server services. We recommend selecting this type of installation if you use no more than five Servers in one place that must work within the same domain. Axxon One Server:
  1. Interacts with devices (cameras, microphones, inputs, outputs, and so on) that constitute a security system.
  2. Stores archived data on its own disk space and interacts with archives located in network storage.
  3. Stores databases of events and databases of object motion metadata.
  4. Analyzes the incoming video using detection tools.
  5. Keeps configurations of the security system, user settings, custom layouts, macros, and so on.
2. Failover server and client—installs client and Server services enhanced with the FailOver capability. In emergency (power outage, network problems), the FailOver technology restores the Server configuration on another Server (see Configuring FailOver VMS). We recommend selecting this type of installation if you use from 5 to 30 (minimum 3) Servers in one place that must work within the same domain.
3. Client—installs only the client application that allows the user to connect to any Server and perform administration/management/monitoring operations with the protected facility based on the permissions granted by the administrator.
  Note
  - We offer a separate installation package containing only the Axxon One Client. To obtain it, contact our technical support. You can download additional packages from the official website. This installation package is intended only for Client updates. You cannot install it on a computer where Axxon One was not previously installed.
  - If you use more that 30 Servers in one place or if they are located in different places, and you need to have a single user management on all Servers, you must consult an AxxonSoft manager or technical support service.
To record all installation-related events to a log file, select the Enable full installation log (increases the time of product installation) checkbox.
Click the Next button.
A dialog box with a selection of components for installation opens.
Note
To view the list of components that will be installed, click .
Attention!
- On Windows 11 OS and Windows Server 2019 OS, errors can occur in the Server operation when Guardant drivers are installed. We don't recommend installing Guardant drivers. Installation of Guardant drivers is disabled by default.
- For the correct installation of Guardant drivers, you must disable the check of the drivers digital signature in the operating system and disable Secure Boot in BIOS.
Select checkboxes next to the components that you want to install. We recommend installing all components.
Note
By default, the Axxon One distribution package includes only the basic DetectorPack. For the information on installing DetectorPack add-ons, see Installing DetectorPack add-ons.
Click the Install button. All selected components will be installed. The installation process can take considerable time. After that, the preparation process for the Axxon One installer will be initiated.
Attention!
Starting with Axxon Driver Pack 3.51, this driver package requires the Windows update KB2999226 to be installed. If this update isn't installed in the system, you will see a warning. To continue installation, download the update from the Microsoft official website. When installing the update, consider the bitness of your system.
Note
The following software is installed among the prerequisites:
1. PostgreSQL 10.8.0 Server database. If an older version of PostgreSQL is installed, it is updated to version 10.8.0. A new log database is automatically created (name: ngp, user name: ngp, password: ngp). By default, PostgreSQL is installed on the system disk. You can change the path using the command line options of the installation file (see Silent install (Quiet Mode)).
2. NET Framework 2.0, .NET Framework 3.5 SP1 and .NET Framework 4.0.
3. Acrobat Reader that is necessary for exporting in PDF format and printing freeze frames (see Frame export).
Click the Next button on the welcome screen of Installation Wizard.
To proceed with installation, carefully read and accept the terms of the license agreement by selecting the radio button next to I accept the terms of the License Agreement and click the Next button.
Select the folder for storing the log database and the metadata database used in Axxon One.
Attention!
- You can specify the path to the folder for storing the database only once during the installation process. If necessary, you can change it, but you will need to reinstall Axxon One (without losing the configuration and video archive).
- The path to the folder for storing the log database and the metadata database must contain only Latin letters and numbers.
- By default, the log database and the metadata database will be located in the X:\AxxonOneData\ folder (in the Data and vmda_db subfolders, respectively), where X is the drive letter with the largest amount of free memory. In future, the metadata database can be placed in the network storage (see Configuring storage of the system log and metadata).
- To reduce the load on the system disk, we recommend storing the log database and the metadata database on a separate physical disk. To calculate the required amount of disk space for the log database, the metadata database and Axxon One, you can refer to Disk storage subsystem requirements.
By default, shortcuts are added to both quick launch bar and desktop. Clear the corresponding checkboxes if it's not required.
By default, upon connecting to the Server, the Client can be automatically updated (see Automatic update of a remote Client). If it's not required, clear the Create an archive for automatic update checkbox. In this case, you can save Axxon One installation time, but the Clients will not be automatically updated upon their connection to the Server.
Click the Next button.
By default, the Axxon One Server name is identical to the computer name. If the computer name contains forbidden characters, you have to set an appropriate name for the Server according to the recommendations, and click the Next button.
In the window that opens, select an installation method and click the Next button.
If the Custom installation method is selected, you can perform advanced configuration of the installation of Axxon One.
If the Standard installation method is selected, you are prompted to select an Axxon-domain (Step 25). Default values will be used for other settings.
Select a user account in the file browser:
1. Use default AxxonOne File Browser account.
2. Use Local System account.
3. Specify username and password for new or already existing user.
  Attention!
  - The file browser helps to navigate through the Server's file system (such as when choosing disks for archive volumes). The user account for the Windows file browser will be created with administrator privileges.
  - After installation of Axxon One, make sure that a file browser account has been created in Windows and belongs to the Administrators group.
Specify the path to Axxon One folders and configuration files. By default, the files and folders of the configuration are stored in the C:\ProgramData\AxxonSoft\AxxonOne\ folder.
Attention!
The specified paths must contain only Latin characters and numbers.
Specify the path to the folder for installing Axxon One. By default, Axxon One will be located in the C:\Program Files\AxxonSoft\AxxonOne\ folder.
Click the Next button.
Specify the range of ports to be used for the Server. To do so, specify the lower end of the range, as well as the number of ports. This range can be used by the local network administrator to forward the port manually in cases where it is necessary to give the Client access to the Server from another network. The minimum possible number of ports is 20.
For a full list of ports, see Ports used by Axxon One. After you install Axxon One, you can change the range of ports manually (see Configuring the Server ports).
Note
Connected devices will only work on ports from the specified range. If not enough ports are allocated, then some of the devices may not work or can be unstable.
The number of ports that you select affects the scalability of the system. Keep the following in mind when specifying the number of ports:
- After the Server is installed, it occupies 10 ports, including one for sending emails (via the SMTP service, see The Email notifier object).
  Attention! The Failover server and client installation type (see Configuring Failover VMS) uses 9 base ports and preset port ranges for each node (see Ports used by the FailOver system);
- In a 64-bit configuration, 4 ports are required for any number of IP devices. In a 32-bit configuration, 4 ports are required for each 32 cameras;
- Each archive requires 1 port;
- 1 port is required for viewing archive in the Web-Client;
- 2 ports are required for each decoded video stream on the currently opened layout in the Web-Client;
- 2 ports are required for mobile Client;
- 2 ports are required for any number of speakers in the system (see The Speaker object);
- 1 port is required for recording metadata into the database;
- 2 ports are required for operation of service detection tools;
- 2 ports are required for operation of scene analytics detection tools;
- 2 ports are required for operation of scene analytics detection tools based on neurotracker;
- 2 ports are required for operation of neurocounter.
If necessary, specify an alternative Server address—the external address of the switch if the Server is behind the NAT. Interface specification format: "IP address1 or DNS name1, IP address2 or DNS name2".
To restrict visibility of the Servers on particular networks in the list of Servers during Axxon One configuration, do the following:
1. Click the Select network interfaces button. The Network interfaces window opens.
2. By default, use of all available network interfaces on the Server is allowed, meaning that Servers on the relevant networks are visible in the list. If you don't want for the Servers on the networks of certain network interfaces to be visible in the list, clear the relevant checkboxes.
  Note
  Depending on the network topology, it will still be possible be reach the Servers manually (if broadcasting is allowed between the network segments).
3. Click the Apply button.
Click the Next button.
Create a new Axxon-domain with the name Default (for the definition of an Axxon-domain see Appendix 1. Glossary). If you want to add the computer to an Axxon-domain at a later time, select Server will be manually added to already existing domain later. Click the Next button.
Note
- When reinstalling Axxon One, you have the option of using the previous domain (select Use existing configuration).
- Using the same Axxon-domain name doesn't guarantee that the Servers will be in the same Axxon-domain. To place all Servers into one Axxon-domain, you must use Axxon One interface to add each Server to the necessary Axxon-domain. Axxon-domain configuration is described in detail in Configuring Axxon-domains.
A dialog box opens, showing the installation parameters corresponding to the selected type of installation.
Verify your installation settings and click the Next button to begin installation of Axxon One.
Installation of Axxon One is then performed.

After installation, a new dialog box opens informing you that the installation of Axxon One is completed.
Click the Finish button to confirm completion of the installation.