SIP-panel

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Purpose

SIP-panel is designed for making calls to numbers from the address book and/or to dialed numbers within the distributed system configuration.

Features

SIP-panel provides the following functions:

Making single and group calls between operators and/or SIP-devices.
Viewing the log of calls received or made using the SIP-panel.
Viewing and/or listening to the archived calls received or made using the SIP-panel.

Interface description

By default, all elements are displayed in the SIP-panel interface. If necessary, some interface elements can be disabled (see Advanced settings of the SIP-panel interface object). Below is an example when all interface elements are displayed.

The SIP-panel interface consists of three tabs. The Call tab allows receiving and making calls. The Incoming tab displays the list of incoming calls and the calls on hold. The Archive tab lists the incoming and outcoming calls that can be listened and/or viewed using the corresponding controls.

Depending on the operator Default settings, you may need to log into the SIP-operator authorization window when you first log into the SIP-panel.

Note

The Call, Incoming and Archive tabs will not be available until the SIP-operator is authorized.

SIP-operator authorization window

The SIP-operator authorization window contains a list of available SIP-operators (see Operator settings of the SIP-panel interface object). For authorization, you need to double-click the SIP-operator under which you will be logged in. The number of the current SIP-operator will be displayed in the upper right corner of the SIP-panel.

If the SIP-operator is already authorized in any SIP-panel, then this operator will be highlighted in red in other SIP-panels. You cannot log in under an already authorized SIP-operator.

After the Server/Remote Client reboot, the previously authorized SIP-operator will be logged in automatically. If you log off the current user in Axxon PSIM and log in again as the same user, you will need to be authorized again.

Note

The authorization window may also open in the following cases:

If during the Server/Remote Client reboot, the same SIP-operator was logged in on another Server/Remote Client.
If the User rights mode is selected and the current registered Axxon PSIM user does not correspond to this mode (see Operator settings of the SIP-panel interface object).

If, while working with the SIP-panel, you need to log out of the current SIP-operator without unloading the Server/Remote Client, click on the operator number in the upper right corner.

The Call tab

The interface of the Call tab of the SIP-panel is shown in the figure:

The top of the Call tab displays the subscriber numbers from the address books added to the current SIP-operator during the SIP-terminal configuration stage. If the same subscriber number is added to several address books, then only one will be displayed on the SIP-panel.

Note

If the SIP-terminal was not specified at the SIP-panel configuration stage (see Basic settings of the SIP-panel interface object), then the subscriber numbers from the address books will not be displayed.

A dial pad is available in the middle of the window. For more information on dialing and making a call, see Making calls using SIP-panel.

The Incoming tab

The interface of the Incoming tab of the SIP-panel is shown in the figure:

The Incoming tab displays a list of incoming calls or calls on hold. The Incoming tab opens automatically for incoming calls or calls on hold.

Note

If the Switch to incoming checkbox was not set at the SIP-panel configuration stage (see Advanced settings of the SIP-panel interface object), then the Incoming tab will not automatically open for incoming calls or calls on hold.

The calls in the list are sorted by the SIP-operators and SIP-devices priority, that was set at the system configuration stage. If several operators or devices have the same priority, the calls from them are sorted by the receiving time. By default, the new calls are added to the top of the list, but the sorting order can be changed during the system configuration, so that the new calls are added to the end of the list regardless of the operators and devices priority (see Advanced settings of the SIP-panel interface object).

The window with the call list is displayed on top of all windows during a call and a call on hold.

To enable the alternative mode of displaying the calls, click on the icon at the top of the panel. After that, the Incoming tab interface will look as follows:

To disable the alternative mode of displaying the calls, click on the icon.

The buttons at the bottom of the panel manage the call:

– call with video and audio. If the camera, the microphone and the operator speaker were selected at the system configuration stage and the SIP-device supports the corresponding function, video and audio from the camera and audio from the operator microphone will be transmitted to the device.
– call with audio only.
– end of call.

If the incoming call is declined and there are no other calls in the list, the Call tab will open.

The Archive tab

The interface of the Archive tab of the SIP-panel is shown in the figure:

To ensure the correct playback of the archived calls, it is necessary to configure the audio and video archiving (see Configuring video archiving and Configuring audio signals recording).

The table includes the following information:

Column	Description
Type	Call type: incoming or outcoming
Subscriber	The subscriber number
Name	The subscriber name
Date and time	The call start and end time Note. The group calls are displayed as several calls to different numbers at the same time (see Configuring numbers of SIP-terminal for details on group calls configuration)
Duration	The call duration

Note

Left-click on a column name to sort the information in ascending/descending order of the values of the corresponding column.

Video and/or sound are played back when playing back the archived call depending on whether the subscriber (SIP-operator or SIP-device) has camera and/or microphone configured. The operator speaker (see Selecting speaker, microphone and camera for SIP-operator) is used for audio playback, and the Monitor selected when configuring the SIP-panel (see Configuring the SIP-panel interface object) is used to playback video.

Controls for playing back the archived calls are under the table:

– Update the call list.