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Acceptance of calls received on the Intercom Subsystem is performed in the Intercom Control Monitor interface object.
Note.
Calls in the Intercom Control Monitor interface object are displayed as a list. Completed calls are not displayed.
The Intercom Control Monitor is activated while the new call receipt.
One of the following statuses can be assigned to the received call:
Call status | Status description |
Waiting | Call is received to the Intercom Subsystem but is not accepted by operator. Assigns automatically while the call receipt to the Intercom Subsystem |
Accepted | Call on which the operator is communicating the current moment |
Accepted by another operator | Call on which another operator is communicating the current moment |
Suspended | Call which was accepted by operator but lately was suspended for a time |
Suspended by another operator | Call which was accepted by another operator but lately was suspended for a time |
Completed | Call on which the operator broke the connection or finished the communicating |
Operator can accept the following calls:
- Waiting;
- Suspended;
- Suspended by another operator.
Operator can complete the following calls:
- Waiting;
- Suspended;
- Suspended by another operator;
- Accepted.
It is impossible to change the status of call accepted by another operator.
The operator hears the repeated audio record stored in the <Axxon PSIM installation directory>\Wav\client.wav file if only waiting, suspended and/or suspended by another operator calls are present. If there is the accepted call this audio record is not playback.
Note.
Parameters of «client.wav» and «monitoring.wav» files (<Axxon PSIM installation directory>\Wav folder) are coinciding: one channel (15kbit/s) PCM sound with the frequency and discretization depth equals to 8kHz and 16 bits correspondingly is stored in files.
The time interval in seconds between two sequent repeats of «client.wav» audio record is specified as a value of «notification_repeat_delay» string parameter in the HKLM\SOFTWARE\AxxonSoft\PSIM\MonitoringCenter registry key of OS Windows.
The call displaying for different statuses.
Note.
The color of the frame corresponds to his status and depends on settings of Intercom Control Monitor object (see the Configure displaying the list of calls section).
Functions of call displaying elements are presented in the table.
№ | Executed function | Information |
1 | The field displays the video image from the video camera of security intercom terminal | The video image frequency is 1 fps |
2 | The field displays the time of call receiving to the Intercom Subsystem | - |
3 | The field displays the time from the moment of call receipt | - |
4 | The field displays the name of Intercom object corresponding to the security intercom terminal | - |
5 | To accept the call | Displays for waiting and suspended calls |
6 | To complete the call | - |
7 | The field displays the name of Intercom Control Monitor object in which the call was received | Displays for accepted calls |
8 | The field displays the name of user who accepted the call | Displays for accepted calls in case of users have rights and passwords for authorization in the Axxon PSIM software |
9 | To assign the “Suspended” status to accepted call | Displays for accepted calls |
Note.
How to assign user rights and passwords for authorization in the Axxon PSIM software is described in the Axxon PSIM Software System: Administrator's Guide.
While clicking the Close button, the following dialog box can be displayed (this function depends on the system settings – see the Configure displaying the list of calls section). To complete the call click Yes, to cancel the operation – click No button.
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